Internationalization strategies: the MySalesOffice service

In addition to internationalization strategiesWithin every company, the role played by the commercial area in lead management is also of fundamental importance. It therefore becomes crucial to optimize the organization of the sales office in order to guarantee operational efficiency, optimize resources and improve time management.

A well-organized sales office allows for clear and rapid communication with customers, facilitates monitoring of sales performance and helps to quickly identify market opportunities. 

It therefore becomes optimal for SMEs who wish to explore new markets and sectors, both in Italy and abroad, to take advantage of a real service that responds to these needs.

By taking advantage of a highly qualified and multilingual team, companies can conclude contracts at reduced costs and maximize the effectiveness of their strategy even on an international scale.

Our service MySalesOffice supports the management of contacts with potential customers, distributors and marketplaces, preparing targeted commercial offers.

This service is also designed to better manage customer requests, providing support and assistance at all stages of the process, including after-sales.

To successfully penetrate international markets, it is also essential to use a language appropriate to the target countries, therefore prepare proposals and commercial material appropriately for the target audience.

The preparation of periodic reports on activities and sales, provided in MySalesOffice, will help the company maintain constant attention on results and monitor the achievement of set objectives.

MySalesOffice: focus on a targeted, 360° service

The MySalesOffice service, born in the context of internationalization strategies more effective, offers strategic and operational support at every stage of the commercial growth path.

To achieve this, highly qualified resources with advanced skills are needed, capable of quickly managing a high volume of contacts and activities, thus allowing sellers to close deals at reduced costs.

With MySalesOffice, Octagona provides expert export management professionals, whatever the company's product sector.

Who is MySalesOffice aimed at?

Octagona's service is aimed in particular at:

• Companies interested in exploring new markets or development sectors: MySalesOffice is ideal for businesses looking to set up internationalization strategies successful, facilitating access to new business opportunities and potentially profitable markets that can significantly contribute to their growth. 
• Companies with an excessive workload for sales staff: MySalesOffice provides essential support to companies whose sales staff is overloaded with tasks. In fact, it helps them effectively manage a high volume of contacts and activities, thus ensuring greater efficiency and allowing sellers to focus on the more strategic activities foreseen by the business plan. 
• Companies with a poorly structured sales office: For companies that need better internal organization, MySalesOffice offers customized solutions to structure and optimize the sales office, improving the management of sales processes and increasing the chances of success.

Furthermore, this service can benefit from TEM/DEM financing measures SIMEST or other national bodies and institutions, which offer financial support to facilitate the internationalization and commercial development of Italian companies, making the support provided by MySalesOffice even more convenient and accessible.

MySalesOffice activities to support internationalization strategies

The actions that will be implemented in the service include:

• Market insights with short focuses and overviews: detailed analyzes will be carried out to better understand the market research, identify emerging trends and seize strategic opportunities for business expansion.
• Research and management of contacts with potential customers, distributors and marketplaces: relationships with potential commercial partners will be identified and managed, ensuring a constant flow of new qualified contacts to encourage business growth.
• Lead generation activities using tools such as LinkedIn Sales Navigator and CRM: advanced lead generation tools will be integrated, allowing you to build a pipeline of targeted potential customers and optimizing the acquisition process.
• Participation in national and international fairs: The company will participate in industry events and trade shows to increase visibility, network and present its products and services to a wider audience. This is a factor of great importance that cannot be missing in internationalization strategies, whatever the product sector involved.
• Organization of development meetings, both online and offline, for the sales manager: strategic meetings will be planned for the sales manager, in order to discuss new opportunities and strengthen existing relationships.
• Preparation of commercial offers: personalized commercial proposals will be drawn up to meet the specific needs of customers, maximizing the chances of closing contracts.

Customer management, archiving and reporting

• Management and processing of customer requests, including problem solving via email and telephone: timely and effective assistance will be guaranteed to customers, resolving any problems and responding quickly to their requests.
• Coordination between the commercial office, the technical office and customers: fluid communication and effective coordination will be ensured between the various company departments and customers, to guarantee the success of operations.
• Customer support and assistance at all stages of the process, including after-sales: complete support will be provided to customers, from the beginning of the commercial relationship to after-sales, to ensure their full satisfaction.
• Management of customer and product master data in the company system: the personal data of customers and products will be carefully managed and updated within the company system, to guarantee the accuracy and reliability of the information.
• Translation of proposals, correspondence and commercial material: professional translations of all necessary documentation will be carried out to ensure clear and effective communication with foreign markets.
• Digital archiving of documents: All documents will be stored digitally, ensuring quick and secure access to relevant information.
• Preparation of periodic reports on activities carried out and sales data: detailed reports will be drawn up on sales activities and performances, to monitor progress and adapt strategies based on the results obtained.

If your company is looking to expand into foreign markets, Octagona, expert in consultancy for the internationalization of SMEs, is the ideal solution. With our MySalesOffice service, we offer you the added value necessary to export, optimizing time and investments from every point of view, to guarantee you an efficient and strategic expansion path.

Across the contact form, you will be able to ask questions and receive additional information in a timely manner about MySalesOffice and all of our activities.